Bitstamp, give me access to my money

  I’m writing about this because yesterday I was a firm believer that Bitstamp is
  a company that is responsible for the power it has as the biggest bitcoin exchange,
  and I’d like to set them back on track.

Why exactly did you expect that?

None of these BTC exchanges are obligated/compelled/forced to do anything for any of their clients. Bitcoin is no different from any other payment method in the sense that you still have to go through some middlemen who always have to balance customer service with preventing fraud - real or imagined...

He's the one who stored his coins on an exchange. What does he expect?

You probably also posted on bitcointalk? Good luck

Also, your website is unreadable on mobile due to that damn sidebar.