Need help recovering stolen URL from Steam

Last year my wife bought AOE IIHD we played it a lot, all of the sudden she wasn't able to login so we tried a reset password, the link never came I opened a ticket with Steam Support they said they couldn't find the account I provided them with the steam account name + original password a photo ID + CC info used for the purchase, they are still unable to find her account months after. After a simple Google search I've found that her account was hacked by finding her login info on a Russian forum http://zhyk.ru/forum/showthread.php?p=4751137<p>What will it take for her to get her account and games back

https://support.steampowered.com/view.php?ticketref=1113-QPHM-1167