As a Comcast customer I would have called and complained. If enough people complained, it might have had some effect. However, in my area, there's only two choices: crappy DSL from AT&T and Comcast. There's really no comparing the two services. I had the DSL offering for a few years and it was absolute crap. With Comcast I get amazing speeds, but when service is needed, it's Comcast. In other words, it's horrible. Here's what happens when you call them due to an outage:

You tell them you power cycled the modem. They make you do it anyway. You ask them to do a traceroute and they either say "I don't know what that is" or "I can't do that" or "Yeah, we'll get to that after a few other things".

Last time I called, 20 minutes into the call he does a traceroute and finds the problem is a few hops from my house. Yeah, he wouldn't do it it first thing, so he wasted a bunch of time.

Sometimes, if they won't do the traceroute, they'll send someone out, in a 4 hour window, only to tell you when they get there at the problem is not near your house. Or, the problem is fixed by the time they arrive.

It's one of the most frustrating customer service experiences you can have.