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Users value software that works. The driving forces behind featuritis have very little to do with what users want.

Users come up with feature requests all the time. Featuritis is exactly what the users ask for.

What users ask for is not necessarily what they want. A good designer listens to what users say, but doesn't follow them to the letter.

('Twas the night before Christmas variation on this topic: http://www.daclarke.org/Humour/sware-engr.html)

They do, but they also want things simpler. Reconciling these conflicting demands is the trick.