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Unlike others, I understood the problem.

Your true problem is unless this web agency is cranking out landing pages for a living - your customer will probably spend more time getting your tool integrated than working with it. And they cease to become a customer when the project is over.

There is value in this, but besides maybe some server hosting, what are you doing that can't be accomplished with an open source JS package?

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Well there is a whole bunch of value that goes with this. Event tracking, rendering of pretty damn accurate "screen grabs", reproducing of the environment.

I think you made a good point about the typical project live spam and I might be reason why people can not get to use the tool righ away. I personally see that tool being very useful for "intra team" communication as well.

The next use you described came from yourself. The rest of the thread is emerging with a consistent theme, "what are your customers saying?"

Yep I got that much out of it. So far I was not really lucky communicating with them. Will push further down that path. Thanks for the input.

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