What I find interesting about the Elasticsearch story is the success it has given that the core product (the search server) is completely open source.
Now marvel[1] is where they've started monetizing and I'm sure they make a good bit of money from "professional services" teaching companies how to deploy ES at scale. Hopefully they pull it off, as the world needs a good competitor to splunk. ES has the backend tech, but kibana has a loooooong way before it rivals the interface for searching splunk. Here's to hoping!
Their plans are to offer support, and make their bones that way. Elasticsearch is a complex enough product at scale that this would probably be quite lucrative.