The Story of Infocom (2000) [pdf]
web.mit.edu
web.mit.edu
The virtual machine approach did have grave consequences for Cornerstone - performance just wasn't as good as the competition. While it allowed a full-featured database product to ship on just one floppy it made performance so sluggish that one test abandoned testing their larger datasets after horrible performance with the smaller data.
Though Infocom died, their spirit lived on in a lively and incredibly innovative amateur interactive fiction community.[2][3][4]
For a tiny taste of how far interactive fiction has come since the days of Infocom and the Z-machine, see Inform 7.[5][6][7]
[1] - http://tvtropes.org/pmwiki/pmwiki.php/Main/JumpingTheShark
[2] - http://www.spagmag.org/archives/index.html
[3] - http://brasslantern.org/
[4] - http://www.ifwiki.org/index.php/Main_Page
[5] - http://brasslantern.org/writers/iftheory/tads3andi7.html
With Infocom, I think the issue really was mostly with business fundamentals. The investment in Cornerstone turned out to be a product that didn't work well enough, and wasn't really within their existing business - and subsequently they couldn't keep up as the average cost of games started inflating to incorporate more audiovisual content.
But Z-Machine probably could have stuck around and adapted if Infocom had survived that period and restructured around the trends to make their games more elaborate and movie-like.