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On a side note, google should definitely get its act together related to customer service.

This implies that they're incompetent at providing customer service. My biggest fear is that this behavior is by design, that they are achieving all their customer service objectives, and that they have the metrics to prove it.

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(Meaning that they have low customer service objectives?)

Yeah. Don't pay people to do customer service is still more profitable than losing a few customers a they are not many search and Adsense/Adwords alternatives that can really compete when it comes to reach.

That's walking a very tight rope as the way you put it sounds very much like monopolistic behavior. I would suggest that it does not make business sense to have the government looking over you as being an evil monster, which, is most probably what will occur if the horror stories continue.

Governments move slowly, and execs (and shareholders) rarely look past the next quarter.

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