KlearGear must pay couple that left negative review

arstechnica.com

23 points·bane··5 comments

“KlearGear lost in a default judgement…”

The case probably doesn't mean much, since the defendant failed to show up. They are French company and it is unclear if there are any assets to be seized.

Headline aside, KlearGear does not owe the couple for posting a negative review, they owe them for wrongfully sicking a debt collector on them for $3500 in made up debts.

Proximate cause.

I wonder what lead KlearGear to decided it'd be a good idea to try to extort $3500 over the negative review years later.

The original e-mail complaint doesn't exactly cast the complaint in the best light as the customer makes an unreasonable demand and devolves to childish insults (although it does appear they were frustrated when they unable to reach KlearGear). The KlearGear response seems responsible given the circumstances...

http://www.ripoffreport.com/r/KlearGearcom/San-Antonio-Texas...

Any immaturity by the customer pales to the decision send them to a claims department.

Really? You're going to remove all social media channels because one of your customers complains about your pathetic customer support?

KlearGear.com is registered through NetSol. First step would be to get a ruling to transfer the domain name as an asset. Not sure what other US-based assets they might have, but those would also be on the list.

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