We've been trying to automate qa. Allowing anyone, business owner or qa manager to record acceptance tests in the browser, then play them back across multiple browsers with a single click by selecting which OS's, browsers, and the versions.
If anything is broken we have a link that can be sent to the developer which will replay the recorded test back in real time allowing the developer to debug the issue without a qa manager writing up a long step by step ticket.
We just launched (it's still in beta). Request an invite and I'll be happy to add you.