Very well said. Completely agree on the "angry" part - I've experienced that with my own app ($2.99). The hateful things that people write are mind boggling! It costs less than a Starbucks coffee yet they feel like I've robbed them blind. My theory is that the "race to the bottom" that occurred years ago when the app stores began are to blame - as developers/companies we had a chance to establish appropriate expectations but blew it. From here, it's an uphill battle but I think sticking to our guns (charging for apps) and educating friends/family about the true costs/work effort behind apps is a great first step.