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Pretty good setup, but Cogent? Eek! Those guys run the crappiest network I've ever seen. You certainly get what you pay for. And they're combining that with CloudFront? Seems like a weird combination that results in their not getting their money's worth (on Amazon's side).

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I feel weird replying to all of these comments but here goes:

We were worried about Cogent at the beginning so we only used them for delivering some static files and for non-critical outgoing traffic. It was initially an experiment - to save on our in-datacenter bandwidth and to compare with Amazon (a very inexpensive experiment) and we've been very happy with it.

I think that we are doing about 20% of our traffic (+ offsite backups) over Cogent, 40% on our datacenter's fancy-pants bandwidth, and 40% on Amazon.

When you wanted customer input, what was the most effective way of getting it?

Input from users? Our forums - lots of time talking with our people in the forums. I wrote a little post about how we collect feedback here: http://codemonkey.ravelry.com/2008/06/29/beta-testing-and-be...

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