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I once even got a product manager apologize for the woefully substandard test automation tools built into Visual Studio. Perhaps my finest hour.

The people who work at Microsoft are just regular humans, too, you know. Why does it make you so gleeful to hear this?

Because, unlike the other 99.99% of tech companies, they acknowledge publicly the frustration they have caused with the issues of their product.

The least I want is a company that claims everything they do is perfect, and pretends nothing is wrong.