Internet cancellation horror story goes viral

Here's the extensive discussion of the original report:

https://news.ycombinator.com/item?id=8035735

I wonder if it's possible to put a retention department person into an infinite loop by answering their questions a certain way.

Why would you want to? You'd be caught in the same infinite loop.

You could create a recording and just loop it. Just an experiment.

They'll just hang up on you so that someone else will deal with you and get the "disconnection demerit" on their record.

They're paid barely above minimum wage, apparently, and they get fired if they disconnect too many people.

this is nothing new when it comes to Comcast. I know that cancellation dept. is rewarded in form of bonuses if they manage to stop a cancellation.

I'm just wondering, if he can get in trouble for publishing this recording online?

I always interpret the message "This conversation may be recorded for quality purposes" as (somewhat ambiguously) granting me permission to record the conversation. "This conversation may be recorded (by you) for (what you deem to be) quality purposes".