Ask HN: Name of theory, people will not start something but will correct you?

Some months ago I followed a link on HN about a theory/philosophy which said that people in general will not contribute documentation/articles but will be the first to correct you should something be wrong. The article implied this was why Wikipedia was successful.

I am trying to get my team and the greater business to start documenting processes and procedures. I wanted to use this article/theory/principle to motivate my team to start documenting. Problem is I cannot find this article or name of the theory/principle and require your help with the name of the theory?