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Comment by andlarry | Hacker News Reader

> AWS is unbelievably lousy at support.

Compared to whom? Google? How many times have you seen tickets like [1] for Android, Gapps, etc? Additionally, the google cloud platform onboarding was so bad, I almost gave up a $500 credit in frustration.

[1] https://productforums.google.com/forum/#!topic/gmail/HTX9cLb...

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I also received the free $500 credit and decided not to use it because of an on boarding issue.

On the other hand, when Amazon first released EC2, they gave me a $1000 credit to use anyway I wanted, and that I did use.

I really like Google products like GMail, Blogger, and G+ and working at Google the infrastructure was more than wonderful, but for external developers the Google Cloud Platform products really could be a lot better.

Rackspace leaps to mind.

Rackspace's support is indeed fantastic, however their product is significantly more friction-ful to use (I'm currently at a company that has purchased a Rackspace Private Cloud, and uses it in conjunction with their public cloud). It works as advertised, kinda-sorta and with a whole lot of spit, duct-tape, and prayer, but I'd much rather use Amazon's system and deal with one support ticket every other quarter, than the weekly support ticket(s) using Rackspace's product seems to require.

Is their private cloud still vmware based or have they finished rolling out the openstack solutions?

Yes, it's all Openstack at this point (at least our environment is. The 'Havana' release)

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