There's good reasons why Apple tops customer satisfaction surveys pretty consistently - obviously there'll be failures sometimes, but overall they do aim for customer satisfaction more than most companies.
I'm over them though. Honestly, I loved each one of those products deeply (the video was actually under warranty, but it was stolen from my car before I sent it in). They are obviously very pleasant to use, and their high price tag provides quality material and sleek designs. I just have no more patience for the failures that render them unusable. With a higher price tag it should be even more crucial that the product does not fail, as we see with cars.
For my future computing device purchases I will opt for the lower cost products that have less failures. I hope that there will be more high material cost devices that can compete with Apple and maintain quality assurance. It is also a plus to get out of the walled garden.