This is the right way to do it. Great job Spiegel (or whoever worked on this piece). Putting real people on screen, real faces. Showing emotion, showing them swallowing knots when they see their names on the screen of "tasked" engineers.

I think here on HN and other tech and privacy forums we understand what is happening. Unless there is a reporting like this, it will be a bit harder to engage a wide audience. Telling the proverbial grandma about "PRISM" or "they are listening to everyone" is not going to quite work. What works is to do this -- showing one particular grandma with a name, address, life story and showing how maybe her recipe for baking cookies is now logged in Utah's NSA's headquarters in room 5B, on storage node 18Z and so on.