My latest customer support story is from Friday. I had purchased $3000 worth of equipment from Best Buy and it was going to take a week to get there. I ordered it on a Saturday and then called the following friday to see what the status was and if I could plan to pick it up the next day, since best buy is 1+hr drive for me, I wanted to plan ahead. Customer support told me that for sure the equipment wouldn't be there by the next day because it hadn't even shipped yet. And additionally they couldn't tell me when it would ship or cancel my order. I didn't inquire about canceling either, this was just what they said.
I bitched the lady out because thats not answer you give to a customer that just dropped $3000 + my other purchased which are 1000's as well. . . 15 minutes later I get an email telling me my stuff is shipped. 2 hours later I get an email saying my stuff is at the store. Maybe I shouldn't have said anything, but maybe I ended up getting my stuff on time because I did. I'll go with the latter. I fucking hate all customer supports, even the good ones.