This is just crazy, the FCC keeping quiet is quite unbelievable.
But talking about the article, suppose there is a scheduled maintenance that will affect service, and there's no way around it. What exactly should the telco do? There's not a whole lot they can do. Yeah, it's bad if the service is unavailable, and generally, no one wants that to be the situation. But somehow trynna make it out to some terrible secret is silly.
For the other issues, agreed, there's only so much you can reasonably expect.