What was the situation? In the OP's case, they're alleging a very definite crime of illegally accessing a VPN to do nasty things with it. I think at least taking a report is going to be standard behavior, though I wouldn't be surprised if they just let it "sit on the shelf".

If it's just a garden variety dispute with a company, then it's more likely to be a) a civil matter, and b) subject to interpretation.