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Can you elaborate on 'dealing with staff'- as in they're rude? Or having to wait?

You mention you book online. Do you find that process tedious? I agree overall it always had a godaddy vibe where I feel as if they're trying to upsell me on everything- but find that more annoying from a UX point.

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I've never liked dealing with the staff either. Many of the times I've done it in the US I've had to deal with foreigners who speak very poor English, and just don't seem to care at all about giving even a basic level of customer service. I don't expect much when renting a car, but being able to understand the agent does matter to me, as does them showing even a slight amount of interest in making it a tolerable experience for the customers.

> dealing with staff

Standing at a counter having an absurd conversation that we've all had dozens of times. Saying no to the insurance. Saying no to the GPS. Waiting in line. Paying. Having the contract explained, again.

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