I didn't really think of New Relic as "Enterprise Software". They are a SaaS Company. Most of the reason enterprise software has so little R&D is because they spend all their resources customizing deployments for enterprise customers.
Enterprise and consumer run along one axis (B2C vs B2B), self-serve vs custom deployment on the other axis (low friction vs high friction)
Much of the innovation we've seen in B2B has not just been the consumerization of the interface but also the move to self-service models.