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Comment by pasbesoin | Hacker News Reader

I gave it a go on Netflix and enjoyed it, as far as I got.

I just wish Netflix would fix the audio. It gets hinkey approximately in the second season. Very faint, and -- worse -- out of balance. Particularly noticeable on headphones.

It's been that way for months. Which is why I'm to the point of making public comments about such. The Netflix "report a problem" feature, in my experience, never causes problems such as these to be fixed.

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I am curious how much control Netflix has over issues like this. i.e. Do they have carte blanche to alter the content that their providers give them, or are they contractually (or otherwise) obligated to rely on their content providers to correct issues with the content.

I would hope they would have some level of quality control written into their contracts, if they are not doing the conversion themselves. (And, given the multiple bit depths and whatnot, I have to wonder whether they are not doing the conversions.)

Worst case, they should ping the owners and request a corrected copy. Although... such production companies probably die back, technically, after the products (DVD, BluRay, stream, etc.) ship (as a wild guess).

P.S. In another case, I actually managed to communicate the problem directly to the content's original author. Still waiting to see whether that produces a fix (video and audio out of sync, sometimes over a second so).

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