This is seriously just a post for the sake of posting. I can't even wrap my head around what I disagree with.
Like... who cares if Google services are shallow? Nothing used by hundreds of millions of people is going to be purpose-built for any one specific group. That's what plugins/APIs are for...
And if the typical Gmail user gets five emails a day, then can we even say that Gmail should be built for them? Do they really need anything but the shallowest of email services?
It's frustrating how fluffy and nebulous this article is!!