Lyft was the first ride-share program to come to my city and I was a little disappointed as I had spent over a year hearing about how awesome Uber was. This feeling quickly disappeared after my first Lyft ride. It was so completely different than any taxi ride I had ever taken that I was taken aback. The whole process was super smooth and it really does feel like getting a ride from a friend. One of the parts I hated most about taxi's was paying at the end because they don't take CC's where I live (or if they do they hide the CC terminals) and so I always had to pay in cash and would often over tip (by rounding up to the nearest bill I had) just to get the ride over with faster. With Lyft I find myself wanting the ride to keep going and I genuinely enjoy talking to every Lyft driver I have ever had. I don't think I have ever had a conversation with a taxi driver that wasn't forced or awkward.
I get that a lot of people don't drive for Lyft as their main job (as do taxi drivers) and so it may be easier for them to be talkative and upbeat but it really does make all the difference. I gush about how much I love Lyft to all my friends and now they all use it and similarly love it. Everytime Lyft comes up in conversation everyone will talk about how great it is and how they love to use it.
Uber is now in my city but as I said I only used it once and I won't even begin to try to compare the experiences because the data set is way too small (hell, 25 rides with Lyft is probably too small as well). But from what I have seen from the outside looking in it's much more "professional" (I don't say that as a good thing) and buttoned up. I love how laid back Lyft drivers are and after reading this blog post it appears that Lyft as a company is this way as well. I wish Lyft the best of luck and will always try to get a Lyft driver before I fall back on Uber.