Their onboarding is also pretty bad. The friction in switching from another music player is so high - you can't import music so you have to build a library from scratch. I'm a user but this stopped me from moving entirely from iTunes.

This post also doesn't go into their mobile apps, which (I think) are easier to use than the competition. This is the best post you'll read on their mobile apps: http://blog.brianlovin.com/design-details-soundcloud-for-ios...