Like many others, I just filed a support ticket as well. I'd like one of two outcomes: 1. A public response and plan from Schwab, or 2. An alternative bank/brokerage company that a) takes security seriously and b) is easy to move to.
"Schwab takes online security very seriously, and all clients are protected against fraud with our SchwabSafe guarantee. This guarantee is available to review online at www.schwab.com/schwabsafe.
"I reviewed the website you referenced in your email, but this is well outside my area of expertise. To discuss these items, I would suggest you contact our Technology Support Group at the Help Desk. Their number is 800-433-9196."
Uh, no. I'm not going to sit on the phone waiting to tell your Help Desk about why they shouldn't store my password in their DB; that's your fuckin job. I'm much more inclined to spend that hour and a half moving my accounts somewhere secure.