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Comment by icelancer | Hacker News Reader

They have a bunch of stuff that was "planned" for Q1 2014 (separate hardware for master/slave setups) that aren't even close to shipping. Pretty frustrating. I like Digital Ocean and I use them in production for some apps but it's very hard to take their techops team seriously when they are missing deadlines by 12-18 months or more without regular updates. It's pretty unprofessional.

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Hey there, Sam here from the DO Product team.

You're right, we dropped the ball on UserVoice. There aren't any excuses to be made. I know it's a lot to ask, but please trust that going forward we will be much more transparent through UserVoice & elsewhere. We'll also be much more intentional in communicating our priorities through that medium, as this seems to be at the root of the concern about missing deadlines.

Again, no excuses, we're sorry we let you down, and we're going to get it right going forward.

Cheers!

You are what you do.

I'm a DO customer, and while you've never let me down, I'll be paying attention now that you've given your word.

Challenge accepted :).

Do you have a timetable on when tickets and announcements will be set up? There are outstanding issues with hundreds/thousands of votes with zero updates, and promises made 12 months ago with no progress. I've heard DO reps in the past say they were going to update things but lack of follow-up is always what happened.

I think I speak for a lot of DO users who have to rely on AWS/Linode for larger clients that we'd move more infrastructure over to larger plans if we could just get better ops timelines. Your support for servers has been nothing short of great in my experience, but no timelines and no communication on stuff as important as retaining IPs and uploading custom ISOs (both available on cheap $5 VPS providers that are nobodies on LowEndBox) is really frustrating.

Unsurprisingly, there's no answer to this ticket. Sigh.

> ..retaining IPs..

I noticed since few month back, if you destroy your droplet and create fresh droplet even after few days, you will get the same IP. Only in same DC though.

Maybe some sort of temporary policy while they're working on proper IP retainer.

The biggest mistake we've made previously was promising dates where none really existed. We don't have concrete dates for you. When we do, and _only_ when we do, we'll update those UserVoice items. Bear with us, it won't be long before I have more for you.

that's what you (pl.) said last year.

https://news.ycombinator.com/item?id=7723751

The You (pl.) has been expanded, changed, and we're working with better processes (and more people!) to make sure that doesn't happen anymore. Trust is a lot to ask for, but do stay tuned. There will be a lot of pleasant surprises this year.

Yep. I was running Arch Linux on a personal droplet, and they decided to deprecate support for it. I don't even think there was an official announcement about it. There's even quite a bit of backing to bring it back [1], and oddly, they use an old video on their front page with when Arch was still listed [2].

"Built for developers" => can't use developer's favorite OS. :(

[1]: https://digitalocean.uservoice.com/forums/136585-digitalocea...

[2]: https://www.digitalocean.com/assets/video/create-e68d7b3c.we...

Because Arch is what % of the userbase and how much does it cost to support that userbase? It gets kind of old hearing people whine about this. If you really want Arch there are providers that support it.

I would expect FreeBSD to also be in the minority compared to Linux distros [1].

There are also other providers that support *BSD and people still requested it on DO. Why can't I ask for Arch?

[1]: http://w3techs.com/technologies/details/os-unix/all/all

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