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Comment by arihant | Hacker News Reader

You know, that is a valid option. When iPhone 4's telephone broke because of the "grip of death" antenna issue, Steve Jobs himself came out, apologized, offered a free bumper case to mitigate the issue. Compare that to this.

And the telco of Nexus is Google! Google just pointed to contact Google.

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> And the telco of Nexus is Google!

It isn't, Google doesn't run their own mobile network or mobile virtual network (yet).

Contacting the technical support team of the company that provides you the SIM card that is inserted into the Nexus device will have an effect.

I know it seems backwards because the issue has actually been introduced with Google's OTA update but those technical support calls get escalated and eventually they'll end up back at Google (via the team that deals with carrier interaction).

It won't work that way. Nexus 4 was not sold through a carrier, Google sold it unlocked through their website.

Yes it will. I am fully aware that the handsets are bought contract-free from Google (I am a long time Nexus user and purchaser), I am not suggesting that the carrier will replace or repair the handset.

The handset that attaches to a GSM network has to conform to many standards set out by the GSMA (GSM association) as well as many other local certification bodies and associations (one example is the handset must have the ability to call emergency services).

If complaints are made to the technical department of the carrier being used, the calls will eventually be escalated to a vendor/manufacturer of Google's size.

I've worked for various different cellular providers and I have personally seen such tickets.

It does seem counter-intuitive though. I would never have thought to do this. The only time I would think to contact the mobile operator is if the phone was running a custom firmware provided by the operator.

That's not quite how I remember the "grip of death" events doing down.

How do you remember it? Because the parents recollection matches mine. The media kicked up a storm over it but they held a massive press conference, apologised (somewhat) and offered free cases to everyone to solve the issue.

Yea, looks like the "You are holding it wrong" part was deliberately left out.

And with good reason. That was never said by Apple. They simply explained why it happened (people's hands touching various parts and messing with the antennae). The media created that whole "You're holding it wrong" thing.

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