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Comment by rockdoe | Hacker News Reader

Why would they give a refund or discount in the first place? "I would like to return my Haswell chip because it has come to my attention that some of the execution units can't execute all instructions."

I guess the problem is that they put the memory bandwidth into the official specs.

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Not just the memory bandwidth - the 970 has been revealed to have fewer ROPs and less cache than advertised.

When you sell a Haswell as having 4 cores and 8MB of cache, and when you purchase it you notice that it only has 3 cores and 6MB of cache, damn straight a refund is in order.

To make sure their customers are happy.

That's a good thing when you're selling products that people tend to replace every 2 to 3 years.

Yeah, but what else are their customers going to buy? AMD?

Sure. Some people might just get mad enough to do so.

The customers aren't actually going to exercise the refund; the point of offering it is just to prevent backlash.

http://www.joelonsoftware.com/articles/customerservice.html (scroll down to #7)

I don't see the relevance here, but that article was actually really interesting. Thanks for the link.

Or more. Serious gamers replace their GPU roughly every year.

>Why would they give a refund or discount in the first place?

Because it will look better when they are investigated by the Advertising Standards Authority. Nvidia wants to frame this as an accidental non disclosure of a technical issue, they don't want you reporting this as fraudulent behavior. Everyone that bought a card, even if they are happy with it should file a complaint. You and I, as the consumer do not have the needed information to decide if we were intentionally or unintentionally deceived beyond Nvidias 'oops, sorry'. A proper investigation may go a long way to make sure we don't get an 'oops, sorry' on the next generation of products too.

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