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Very interesting. How do they make money? The product looks very robust, but when I see nice products like this that charge no money, I wonder how they stay alive. At least disclose how they pay their employees? Are they a consultancy? Are they funded? Private or public?

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They offer a service where they man your support for you.

seemed like they provided this service to large companies to support the rest of us for free.

I would definitely pay for something extra. Even the UI is top notch. I was so impressed.

most likely funded, but I find it as a serious threat to Olark's business because there's absolutely nothing Tawk can't do that Olark does from my experience so far.

I think Tawk does a pretty good job of handling the basics. Most of our customers operating at any scale end up integrating Olark with a CRM such as Salesforce or a Helpdesk solution. We also have excellent cobrowsing, and a there's also a lot you can do with our api, http://www.olark.com/api.

It's also important to remember they will need to monetize eventually.

they are already monetizing, just not for the software. Olark is great, but I am sorry to say their app kills Olark..and their new dashboard is feature packed

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