When you are dealing with a monopoly, which Google has on many large segments of traffic type (i.e., Bing and Yahoo are non-relevant in those segments), you are at the mercy of that monopoly. And hence they have the power over you. Which is often abused by being dismissive towards you.
Google keeps forgetting that the website owners provide the content that Google indexes and monetizes-on to sells ads (via search and other channels), and that they are in a relationship.
Except that relationship is often abused by treating webmasters like they are garbage.