Someone mentioned here there's a million to 1 user to engineer ratio. As much as I would want Google to fix the issue, I don't expect that happening anytime soon. If all of us can collectively help the community fix bugs then why not? Just like countless other crowdsourced intelligence tools (e.g. wot browser extension, ad blockers etc.).
The alternative solution is that google takes responsibility for the quality of their search results and actually pays people to work on it. I know they like to pretend that everything is automated but we all know it clearly isn't.
And no, they don't need to hire a $300,000 a year engineer to do this work. You don't need advanced programming knowledge or experience to be able to judge whether a website has a real case when they submit a reconsideration request.