Say I'm a person who doesn't know how to respond to you telling me you went to war. It might even be something that makes me unsure of how I feel about you. Can you not let me be human like that? Am I really that bad for just reacting? I have to think exactly what you are thinking and reacting in the way you would prefer?
It's very simple. Since I didn't go to war, I don't understand you. I don't understand your experiences, I don't understand why you did it, what it means to me and I don't understand how you feel about me not going. I don't understand it, so like the unknowing primate I am, I just repeat what everyone else is doing, because that must be correct, right? So I say 'Thank you' and let the awkward elephant into the room.