Comment by lvca | Hacker News Reader

Comment by lvca | Hacker News Reader

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Ok, I understand who you are, but it's not fair saying the problems was on OrientDB product: we have a lot of clients running in production without such problems.

You used experimental parts like ETL (was still in development) and you guys were aware of this. Furthermore your roadmap was completely unreal, specially managing a new technology that nobody in your company was skilled on. If I was the CTO of your company I'd hire somebody skilled on OrientDB if this would become the foundation of my infrastructure. And you guys didn't model a Graph, but just kept the old model trying hard to let it working with OrientDB.

Last but not least, you never paid the renewal and in order to help you we provided support for FREE for 2 months. Sorry, but the main problem there wasn't the product, but the person that worked on this migration.

Maybe you lost your job because you wasn't able to do this migration, but please don't put mud on OrientDB.

We didn't use the ETL, we rolled our own, and I'm still with the company, so I think you have me confused with someone else. We hired someone who's an OrientDB expert to solve these problems because we assumed that the problem was a lack of skills on our part. Since they were also unable to fix the problems, and since we did run into very real bugs virtually every day, I'm confident that the problem is with the product and not ourselves. We did everything we could to make this work because OrientDB should have been an exact fit for our use case.

Ok, so at this point you wasn't a client and you never hire a real expert?

1) I don't know where did you find this expert. Plugin/driver authors couldn't be certified. Was this expert certified? And why didn't you ask for a certified guy to the Orient Technologies company?

2) Did you ever purchased any professional support from Orient Technologies company?

I think you're more interested in finding out who I am or who I work for and trying to discredit my claims than you are with addressing the issues I raised, so I'm going to decline to answer your questions. This was not an attack on you, although you've taken it as such, I was relating my experiences with your product.

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