This is a very tricky situation it seems. I've never been party to infringement (on either side), but he explained pretty clearly why he outsourced this role. He has people legitimately using his work without license, so what's the problem with outsourcing enforcement? That said, I hear a story like yours and it freaks me out; I could be you some day. Maybe a "non-lawyer" system could exist, but without the threat of lawsuits, I suspect legitimate infringement situations would go ignored.