1) Don't underestimate the Human Connection factor. You've got to learn how to take your peoples emotional temperature and deal with it. Recommend Stuart Diamond's Getting More >https://www.youtube.com/watch?v=ZOZo6Lx70ok

2) In dealing with individuals Competencies & Skills, wish I found the FYI Book much earlier: http://www.amazon.com/gp/product/0974589233/ref=x_gr_w_bb?ie...