I'm simply sharing my experience, which involved their head of customer service yelling at me, and their vp of revenue flat out lying to me.

If I'm truly an outlier, I'd welcome outreach from them (in the form of the refund they promised me long ago). But I don't expect it.

Running a startup is crazy hard... but establishing cultural norms like 'don't yell at customers' and 'don't lie to customers' isn't hard. That's easy. And either I had a wicked outlier experience, or they failed to do that.