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Give them a call. You can find the adwords support phone number on the web. I've called before and actually got really good support from them.

email doesn't get you anywhere though.

I could not find a phone number for them in my account. There are different levels of Adwords with different levels of support.

1.866.2google for US, There's an ireland one I use also but I forget it atm.

Solid point. I'll look it up.