One of the good parts: "A very important skill to learn is the ability to remain calm in the face of disaster. It’s not always easy, especially with a client on the phone, but panicking will only make a situation worse. Yes, the most critical server in the infrastructure may have just completely failed without a backup. Instead of focusing on what will happen as a result of the crisis, focus on what needs to be done to bring the system back up. Deal with the results later, after fixing the immediate failure. The fallout of the crisis might be terrible, but it will almost certainly be worse if the immediate problem isn’t fixed. A calm mind can carefully analyze a situation to determine the best solution. Panic responses do not benefit from the same calculating rationality."