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What is your complaint about? They have a feature available but costs money which you just don't want to pay?

Counting on them to just "be nice" and do it for you anyway isn't really a valid option, nor something to base your objection on. If you don't like the service and aren't happy with the price then move on to someone else.

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Getting your data out of a system isn't a "feature", it's one of the basic functions of a computer.

The GP could get the data out of the system, but wanted an additional convenience factor. And the system is a 'service', not a 'computer'.

It's not a "computer" - it's a document signing/management service, and you could get your data out just fine. The person wants more functionality, which is actually available as a feature, but it costs money. So, pay the money and you get access to the feature.

Or stop using the service.

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