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Comment by aliebschner | Hacker News Reader

Nah. Here are the details: I think I would be able to reproduce the issue but I have no way to contact them other than an abandoned "official" google group. I call this a crappy way to run a "free" service.

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How does that reply have anything to do with what you're replying to?

  Post: "you are not entitled to support"
  Reply: "i can reproduce this problem, but i can't get support"

In the world of free stuff most of the time support is not granted. "You are free to e-mail us, and we are free to ignore you" -- that's fine. In the world of google free stuff it's "we made a business decision not to give our customers the opportunity to contact us", to my biased opinion this decision is bad because not only I'm not able to ask for support but I can't even fill in a bug report.

How do you even know that the problem is reproducible? You've only managed to trigger it once.

He was going to Google Search to see if anyone else had the problem, but he swore to never use Google again.

Oh, the ... irony?

Then use something else. You're not locked in, there is no contract, you aren't invested (no money has changed hands); why not just move on?

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