Hard to innovate when your main business idea is to scam money out of small businesses in the name of demoting negative reviews.
http://techcrunch.com/2010/03/17/complaints-against-yelps-ex...
http://arstechnica.com/business/2014/04/yelp-stock-falls-as-...
http://www.latimes.com/business/la-fi-lazarus-20140404-colum...