This is critical. All sorts of "dumb questions" turn out to have been created by faulty assumptions or bad solutions to a larger problem. Often it's like traveling to the top of a mountain to boil water instead of fixing the broken stove. When asking for help, users should always ask the big picture question ("I need help setting up a server to do X, I'm getting error message Y when doing Z" rather than just the specific problem "I'm getting error message Y when doing Z").