This is ridiculous. I cannot cancel CoveredCA

For the past 3 months, I have been trying to cancel my health insurance at Kaiser and it cannot be done. I've called 10 times, 3 times each month asking why my account has not been canceled.

The main problem stems from, me, myself not being able to cancel at Kaiser. Kaiser tell me, that only CoveredCA can put in a request to cancel my account.

Does this make sense to anybody? I'm calling Kaiser, the customer. Asking them to stop billing me. 3 months ... They cannot because some broken process doesn't allow them to.

When I call CoveredCA, they tell me the same story, the request to cancel your account has been sent to Kaiser.

What is a client/consumer to do it in this situation?