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Comment by late2part | Hacker News Reader

I hope this succeeds - I'm not fond of geeksquad, and using craigslist has highly variable rates of quality. Joe - how are you sourcing your contractors, and how can I be assured they deliver high quality?

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Hi late2part. I'm Head of Ops here at Eden. All our Tech Pros have at least 5+ years of experience (no junior techs here) and go through a 4 step vetting process that includes skills assessment, in-person meeting, and background check. We accept less than 5% of Tech Pros who apply and customers rate Tech Pros after every job, which creates accountability. Thanks for asking and I hope you'll think of us when you need 5-Star service :)

Customer ratings for the pros doesn't create accountability unless there is an action behind it. What are you doing as a company to enforce accountability?

Anyways, congrats on YC and the launch.

EDIT: wanted to say that your site looks awesome and it's definitely nice to see the language around how you are picking your hires.

Depends on where you live, of course, but most towns/cities have independent repair shops that do good, solid work. You can find the ones that have good reviews on Yelp or Google.

Disclaimer: My boyfriend runs one of these in Austin; I've invested in it and am now the co-owner. I'm in full support of using a local independent shop after I spilled tea all over my Macbook Pro and killed it completely. He was able to get me back up and running within a couple hours; this was when I decided to invest in his shop.

Thanks, ericabiz. That's a good point. There are definitely some fantastic tech pros and business owners who operate at local independent stores. At Eden, we aim to find the very best tech pros, including many who work at independent shops, and provide them with additional compensation for when they are not working their primary jobs. In addition, we have some tech pros who prefer to do most of their jobs through Eden, as we enable them to live good, living wages. That said, we believe there will always be room in this market for shops, small and large, that treat their customers well!

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