Thanks so much for your question Jordigg. I’m one of the co-founders at Eden. Each of the founders have been serving as tech support for their families for their whole lives. Half of our team is very technical and we have been building computers since middle school. While we have not worked as IT technicians, we know our way around. In addition, Susie, our head of ops was previously at Instacart where she had the experience of managing / coordinating 100’s of contractors. We have tech pros in our office on a daily basis and learn more about the how to improve our processes. We very much have the intellectual curiosity, technical skills and operational background to deliver a great experience to both our customers and tech pros.
In terms of employment, we would love to talk to you. We are bringing on the bay area's best tech pros at the moment and it sounds like you have experience! Compensation wise, our tech pros are all earning market rates and increasing their total compensation through a greater volume of jobs. Please email me at guy@edentech.co. I’d be happy to chat more and tell you what makes us different.