If you create a cloud database service, will it be better for the customer?

Honestly, I get the feeling that part of your business comes from the fact that your customers arent tech savy and dont have the staff. If butthurts-access.com were a thing would they be able to integrate it into their business or would you still have to send out someone to install for peanuts?

It sounds like you are saying the solutions you are providing work for the customer but you want to make more money?

Why not try to automate out as much as you do between jobs so that each job becomes less effort. And, consider charging more. Consider the value you are providing their business.