Look at all the compliants:

    117		regarding Advertising Issues  
    178		regarding Billing or Collection Issues  
    4		regarding Contract Issues  
    14		regarding Customer Service Issues  
    35		regarding Delivery Issues  
    3		regarding Guarantee or Warranty Issues  
    5		regarding Product Issues  
    556		regarding Refund or Exchange Issues  
    220		regarding Sales Practice Issues  
    2		regarding Service Issues

They probably just refund the money or something, but if this many people complain, how many don't?